REFUND & EXCHANGE POLICY

 RETURN & EXCHANGE POLICY

 At ArreisCo, we want you to be completely satisfied with your order. We have created this return and exchange process to make your experience as effortless as possible! 

Please inspect your order and contact us immediately if your item is damaged, defective, or if you receive the wrong item so we can evaluate and correct the issue. We have a 30-day return policy, which means you have 30 days after receiving the item to request an exchange or refund. 

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging. You will also need the receipt or proof of purchase with the date and purchase price.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via support@arreisco.com or you can give us a call or SMS at 405-470-9098

EXCEPTIONS/ NON-RETURNABLE ITEMS

Certain types of items can not be returned or exchanged. These items include perishable goods (such as food, flowers, or plants) health/wellness and beauty items, custom special order or personalized items,  hazardous materials, and flammable liquids, or gases cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at support@arreisco.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will send a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
  • We can issue a refund, minus a 30% restocking fee to your original form of payment in 3-5 business days. Please note, it can take 7-10 business days for your bank or credit card to process and post the refund.
  • We can send a replacement of the order and have it ready with the next 72 hours
  • EXCHANGES
  • The fastest way to get the item you want is to return the item you have, and once the return is accepted make a separate purchase for the new item.

 

Have more questions? Reach out to our Customer Support Team at

405-470-9098  from Mon-Fri 9am-5pm CST or email us at support@arreisco.com